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Frequently Asked Questions

What is the web design process like? 

The web design process at Whale Pod Works is individually tailored to each client, with milestone steps to be accomplished for successful launch of the project. All workflow processes will be slightly different based on project scope and client specifications, however, you can read more about the general workflow process here.

What is the logo design process like?

Again, similar to web design process, each logo creation is tailored to the client business keeping in mind the overall branding goals. Read more about the logo design process here.

Do you host websites?

Whale Pod Works does not host websites. You will need to have your own domain and hosting. I recommend Bluehost as the choice of reliable and affordable hosting solution. You will be responsible for your own website upkeep after project completion of project unless other arrangements are made for post-project maintenance.

Note: I will make a small commission at no extra charge to you if you sign-up with Bluehost with my affiliate link. I only recommend products that provide value so please only sign-up with Bluehost if you find it helpful for your business needs!

“I recently started a new business and needed a logo, website and marketing material. Harrison magically simplified everything and really listened to what I wanted. His logo creation is perfect! I couldn’t believe how cool it turned out. And I love the website he crafted, it’s perfect too! and the color scheme he recommended is very professional and eye-catching. I also love that he is vigilant about communications, he always responds quickly and keeps my account organized. I’m so happy I connected with Harrison. I will refer all my friends! Mahalo nui loa!”

Becky Sydney

Maui Astronomy Tours • Maui, Hawaii

Do you provide any post-project services?

Yes, I provide post-project services for web and logo designs after project completion for additional fee. For web design post-project updates, hourly rate is at $50/hour. For logo design post-project updates, hourly rates is at $50/hour. If you need any individualized WordPress tutoring or lessons, I charge $75 per one-hour Skype session. Please contact me beforehand for post-project needs.

What is the best mode of communication?

Since many clients are located “around the world”, it is quite difficult to have a set scheduled office hour time period that accommodates all time zones. Therefore, I have set a policy of having at least 5 days prior notice of a scheduled phone or Skype call. Should you need to cancel a session, please notify me at least 1-2 days prior to scheduled session. Abuse of missing sessions will revoke any schedule session privileges. Please email me to schedule a phone/Skype session ONLY!

Otherwise, the best way to reach out to me is through email. Note that I try my best to give you a reply within 24 hours, but sometimes it may take up to 48 hours. Please be patient.

What is the pricing for the services?

WordPress web designs generally start at $2,000. Logo designs generally start at $500.

These are simply starting prices and the finalized quote will depend heavily on other circumstances related to your project end goals. Please reach out to me to get your estimated quote.

“Harrison really knows his WordPress stuff. He guided me through some problems I was having with formatting my pages. I still have a lot to learn, and I will schedule another session with him to get my questions answered.”

Donna Mosher

Authentic Living • Tulsa, Oklahoma

How do your payments work?

After the you sign the project proposal, the agreed upon deposit is due prior to project start. Note that the deposit is non-refundable!

After the deposit, project payments can be made in installments of 50/50 or 25/25/25/25 depending on your budgetary needs. Full payments will need to be made within 60 days (or 2 months).

If cancellation occurs during the project process, no refund will be given for work produced up to the cancellation date. Absolutely no exceptions. Acceptable forms of payments include PayPal or mail checks (for US residents).

Services NOT included in the web design process.

It is important to note what is NOT included in the web design process as many people not familiar with web design do not have this knowledge beforehand. Web design does not include:

– Search Engine Optimization

– Copywriting/Content Creation

– Marketing (includes Email Newsletter, Social Media, Affiliate, etc.)

– Logo Designs

– Graphical Edits to Client Owned Digital Material (such as PDF covers, eBook covers, etc.)

Note that the above services can be added on to the web design project at additional agreed upon fee.

How long can I expect to take from start to finish?

The timeline is dependent on many factors including project complexity and project organization.

Typically, web and logo design pre-planning will take one week.

From that point on, web projects can take anywhere from 4-7 weeks and logo designs up to 2-4 weeks.

Delays can happen when text/image content preparation is not complete, email requests are not responded in timely manner, etc.

It is imperative that YOU also are part of the whole web or logo design process and your active involvement will help facilitate a project completion in timely manner.

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